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1. New Manager Onboarding

A single source for tools and resources for onboarding new managers remotely

My Role: L&D Program Owner

Skills Used: Design thinking, vendor management, project management

Modality: Web, instructional video, mobile app

Business Issue: Managers needed just-in-time performance support resources but were only provided with outdated and expensive classroom training.

Solution objectives:

• Personalize the onboarding experience for enrollees

• Reimagine the current online resources

• Redesign the current face-to-face solution to reach remote managers

• Offer mobile-first performance support tools

Results: Saved ~$400K/yr. over legacy solution. Mobile solution adoption: 96%. Created an automated system for finding and targeting communications sent to newly identified managers each week.

Performance Support: Personalized (Chat Bot) subscription (via text messaging) allowing new managers to have on-demand, mobile access to a menu of content and resources including:

• Micro-video lessons on effective performance review conversations

• Job aides

• Calendar reminders for role-based deliverables

• Vacation “time out”, so push messages can be paused during time away from the office

• A fun “AI” personality to deliver content similar to Siri but without the disruptive voice over.